Module 1 – Understanding Emotional Intelligence

1.1 – What is it?

Emotional Intelligence is the practice of managing our personality to be both personally and inter- personally effective. This is achieved through the habitual practice of thinking about feeling and feeling about thinking, to guide one’s behaviour. The extent and effectiveness by which an individual does this is determined largely by their attitudes.” (Maddox, 2014).

Goleman (2006) argues that only 25% of performance is down to cognitive intelligence, or IQ, whilst the remaining 75% is largely explained by emotional intelligence levels. To an important extent, EI governs the ways in which people deploy their IQ and their personality attributes. In short, people who work to acquire the mindset and behaviours associated with a high level of emotional intelligence are also learning to amplify their intellectual strengths and positive personality traits.

EI is about how well a person learns to manage their temperament and to harness their innate resources and potential:

Personality + EI = Performance

Uncovering and understanding our attitudes and beliefs about ourselves and others plays a key role in EI. As we show below, people with high self-regard tend to demonstrate high regard for others and to value their contributions, helping to bring out their full potential. The reverse is also true, so the challenge is to identify and confront the negative aspects of how we see ourselves in order to improve both our personal effectiveness and our relationships with others.


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