Introduction to Emotional Intelligence

How to engage others and make a real difference at work

Course Overview

Welcome to your Introduction to Emotional Intelligence short course. We hope you enjoy the sessions, profiling and module content.

The structure, culture and productivity of an organisation is often dependent on the emotional intelligence (EI) of its leader and people. Executives with high levels of EI are 32% more effective at building and maintaining relationships. (source:

Leaders and managers whose approach is defensive, authoritarian, hierarchical and ultimately anxious will need to micro-manage and will often be fearful of change.

Conversely, someone who is trusting, open and humble is likely to create an organisation that is receptive to ideas, that trusts its employees to manage their time and is less concerned about status and hierarchy.

This course will increase your understanding of the principles and practice of EI helping you to explore and develop individual and team intelligence and behaviours.


What will you learn?

The course will offer compelling evidence that effective leaders and team members demonstrate high levels of emotional intelligence, building more effective relationships with colleagues and employees, stimulating creativity and innovation, and inspiring others to reach their full potential. Crucially it is about fostering the ability to see the world from others’ perspectives.

The course includes a personal EI Snapshot Profile, helping you to assess your own strengths and priorities for improvement, followed by a coaching session.

Your participation on the course will help you work more effectively with colleagues by strengthening a distinctive set of personal competencies including listening and communication skills, the ability to understand and engage with differing perspectives, and an eagerness to embrace the better argument irrespective of its source. It also builds coaching behaviours and a capacity to stimulate open, trust-based dialogue and shared understandings.


Learning objectives, outcomes and summary

The course comprises of the following modules:

Module 1 – Understanding Emotional Intelligence

1.1 – What is it?

1.2 – Your EI Profile

1.3 – Understanding and managing our reactions – the Safe to be Oneself approach

1.4 The Emotionally Intelligent Leader

Module 2: Emotional Intelligence in the Workplace

2.1 Understanding the Impact of Emotional Intelligence Across Your Organisation

2.2 How Leaders Shape Organisations

2.3 Workplace Innovation: Emotional Intelligence in Practice


On completion of the course, you will have:

  • a working knowledge and practical understanding of Emotional Intelligence
  • created a plan to develop your Emotional Intelligence based on your individual EI Snapshot Profile
  • gained a practical understanding of EI as a resource for leading and transforming organisations.


What is included?

  • A 90-minute live Webinar – “Introduction to Emotional Intelligence and Workplace Innovation” (ideally to be completed before Snapshot but can be repeated at any time as a refresher).
  • PSI Emotional Intelligence Snapshot Profile Report.
  • Online support with the modules and assessment questions.

Your Learning Log

Your Learning Log enables you to record your understanding of the knowledge
and skills required to successfully pass our courses, and how you translate
the learning gained from Programme texts, case studies, tools, mentoring and
other resources into practice. Learning Log questions appear at the end of
several sections, and you can also find them all together by clicking the
last tab in the menu.

Personal Reflection Notes are your opportunity to reflect on the relevance of the Modules to you and your organisation. What have you learnt? What impact has it made on you? How will this affect how you work?

All Log entries, question answers, Reflective Notes and Tutor comments can be accessed together on your combined Personal Learning Log below. You can add your initial notes and then come back to edit and expand them at any time as you prepare your text for assessment. You can also attach relevant material to support your answers.

How will your work be assessed?

Each module will include Learning Log questions and Personal Reflection notes, with guidance on what we are looking for in your answers. The system is interactive and allows your tutor to give you feedback and support as you move through the course. Your answers will reflect your knowledge and understanding of the course content and your work will be assessed by a qualified Assessor. As this is a short course, we would not expect you to be able to give examples of application of your learning, but in your Personal Reflection answers we would want to see evidence of how you plan to use the knowledge and understanding you have gained.

Certification and CPD Accreditation

On successful completion you will receive a certificate to confirm that you have achieved the required pass standard. This Course qualifies for 10 CPD hours and you will also receive a CPD Certificate of Course accreditation for your CPD records.

Before you proceed further

Contact Natalie to arrange your Workplace Innovation EI Snapshot Report.

You can run through the modules without completing your profile. However, you will notice that it is important to have completed your profile and coaching session in order to answer some of the online questions more fully.


Your Learning Journey

Where you begin and where you end up on completion of the course, will depend on your level of understanding at the outset and how you identify opportunities to apply your new-found knowledge and understanding, both personally and in your working relationships with others.

In order for us to understand your “starting point” and provide the most effective personal support, please answer the following questions before continuing.

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